facil to use Suporte Desk parum Freelancers e Envato Market Authors.
Auxilium é um Suporte desk application designed with ease of use in mind. By using it you can lessen your Suporte staff burden by fifty percent due to its robust functionalities. Find out what differentiates the Auxilium from the crowd below.
20$ Early Bird Discount parum first 10 buyers. So, Hurryup don’t miss out the sale.
Envato API Integration Video Demo
Here are some of the Características provided by Auxilium that differentiate it from the crowd.
Full integration with Envato OAuth :- Customers won’t have to provide their comprum code manually if they log in vium Envato OAuth. It will be automatically fetched e validated when they submit um new ticket.
comprum Code validation using Envato API :- comprum Code provided by your customer will be automatically validated. They will get an appropriate error if there é um problem validating the comprum code or their Suporte period was expired.
Import your Envato Products as Category automatically :- Auxilium can fetch all products you sell on Envato market using Envato API e Adicionar them as categorias in Suporte desk. este way you won’t have to Adicionar your products one by one.
Total control over categorias :- If you sell products outside of Envato market e don’t want to use comprum Code validation then you can turn it off parum specific category.
Articles e Open Tickets to provide Suporte parum recurring issues :- You can Adicionar frequently asked questions as Articles to lower the Suporte staff burden. You can also mark the ticket as public so the Outras customers can see it. Customers will see related articles e open tickets when they try to submit um new ticket. Articles you write can also be used as um canned response parum Suporte ticket replies.
Ability to Adicionar Suporte agents :- You can Adicionar all your Suporte staff as Suporte agents. You can also assign um specific category to specific agents, that way they will only see tickets, articles e customer details parum their assigned categories.
Canned Response :- Canned responses are templates that simplify dealing with repetitive questions. Every agent can use article to speed up the response time.
User ID: email@example.com
User ID: firstname.lastname@example.org
Can I use este system if I’m not an Envato Author?
Yes, You can use este software if you are not an author/seller on Envato. It é designed parum both Envato Authors e Non-Authors. As an Envato Author, you will get the benefit of Envato Características like Automatic comprum Code Verification, Envato OAuth e Automatic import products as categorias functionality. There will be Outras OAuth Suporte (Google, Facebook, Twitter etc.) coming in future Versãos.
All Envato related Características are not present by default. They are Adicionado by the system automatically when you enter your Envato API keys in settings.
So buttons like ‘Import from Envato’ on the categorias page, ‘Login Using Envato’ on index e login page, Request comprum code e Suporteed section in ticket page are only available when you have entered Envato API keys in settings.
por favorsend us your presale queries, after sales Suporte queries, customization requests or any Outras queries vium product Suporte section from here.
LOG DE MUDANÇA
Versão 1.0.1 : 25-May-2019
Now Sorting should work correctly parum Time in all data-tables.
Simplified Dashboard Graph.
Now Datatable grouping should work correctly.
Now Request comprum code option won’t be visible parum non-envato categories.
Now tickets data-table will show last updated date instead of created date.
Now About Us, Privacy e T&C pages will be hidden when these fields are empty in settings.